For a limited time only, we offer complimentary global shipping on all orders. 

Returns & Refunds Policy

Thank you for shopping at Akuson.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 30 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase
  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us by visiting this page our client services portal.

Send the product with its original packing and the receipt or proof of purchase and the RMN number, to the address we provide alongside your RMN number.

Shipping charges

Any shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Akuson.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us via our client services portal

Client Area